FAQ

WELCOME TO OUR FAQ SECTION.
Here we have compiled frequently asked questions to provide more clarity about our products. If your question is not listed, please do not hesitate to contact us using our contact form - our team will be happy to help you.

WHAT MAKES LE O' BU SCENTED CANDLES SO SPECIAL?
Our scented candles are made from sustainable, vegan sunflower wax and enriched with high-quality perfume oils.

HOW LONG DO THE SCENTED CANDLES BURN?
The burning time of our scented candles varies depending on their size. They typically burn for up to 60 hours when used according to instructions.

WHAT FRAGRANCE VARIATIONS DOES LE O' BU OFFER?
Our fragrance selection includes exquisite aromas that range from refreshing to warm. Take a look at our product range to get to know the different scents. The range of scents will be expanded in the future - additional scented candles and other products will follow.

HOW DO I PROPERLY CARE FOR MY SCENTED CANDLE?
Before lighting, shorten the wick to approx. 0.5 cm and let the candle burn long enough the first time to ensure even burning. Please note our application and care instructions before use.

CAN I REUSE MY CANDLE?
After the candle has burned down, the glass can be reused for decorative purposes. Be sure to clean the glass thoroughly before using it again. The glass is then ideal as a decorative object (e.g. for pens, flowers, etc.).

WHERE DO THE INGREDIENTS COME FROM?
Our fragrance oils come from a renowned perfumer in Grasse (South of France), an exclusive place for perfume production. The wax (sunflower and olive wax) used in our candles comes from Europe, is sustainable and vegan.

ARE LE O' BU PRODUCTS CRUELTY-FREE?
Yes, our products are developed and manufactured without animal testing.

ARE THERE SHIPPING COSTS?
Shipping costs vary depending on location and order quantity. You can find more detailed information during the ordering process and under “Shipping”.

DOES LE O' BU ACCEPT RETURNS?
Please refer to the Returns Policy on our website for the exact information regarding returns and exchanges.

HOW CAN I CONTACT CUSTOMER SERVICE?
You can reach us at any time using the contact form on our website.